FAQ - Frequently Asked Questions

What is SCORE? 
What is SCORE East Bay Chapter 506?
What is counseling?
What are workshops?
What qualifies SCORE members to give business advice?
What kind of counseling does SCORE provide?
Are business secrets safe with SCORE?
How many people has score helped?
How can I volunteer?
Does SCORE have any disclaimers?
What is Score's Privacy Policy?



What is SCORE? 

SCORE is a nonprofit association comprised of over 11,000 volunteer men and women business counselors in over 370 chapters nationwide and an online CyberChapter. Its mission is to provide professional guidance and information to America's existing and emerging small businesses. SCORE members are trained to offer counseling and training to aspiring entrepreneurs and current business owners at no or low cost. SCORE was formed in 1964 and more than 8 million Americans have used its services. Annually, it conducts over 190,000 face-to-face counseling sessions, over 110,000 online counseling sessions, and over 13,000 workshops attended by 0ver 130,000 clients. These total over 430,000 client sessions per year.

SCORE Association is a resource partner of the U.S. Small Business Administration.

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What is SCORE East Bay Chapter 506?

It is the SCORE chapter which covers Alameda, Contra Costa, and Solano counties. It has more than 45 members who counsel and present workshops throughout these counties. Members have many years of business experience in a variety of business and technical areas. Members meet monthly at the Oakland office to coordinate affairs. Last year, Chapter members conducted more than 1,400 individual face-to-face counseling sessions and more than 2,400 email counseling sessions. About 40 Workshops were held in 8 different locations which were attended by more than 550 attendees. Annual total client contacts exceeded 4,400 individuals.

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What is counseling?

SCORE offers free counseling to start-up and established small businesses. Counseling is by appointment for one hour each with any of the Chapter's 40 experienced volunteer counselors. Unlimited follow-on counseling sessions can be scheduled. Counseling locations and times are listed in Counseling. Free counseling by any of 1,200 nationwide email counselors is also offered by email to persons who request it on National SCORE site www.score.org .

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What are workshops?

SCORE offers workshops shown in Workshops. These all day and two-hour workshops are presented by SCORE counselors with specific experience and working professionals. They are excellent values.

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What qualifies SCORE members to give business advice?

The key qualification is real-world experience, preferably in the same industry as the client. All members receive specialized training offered by SCORE to improve listening skills, counseling methods and problem-solving techniques.

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What kind of counseling does SCORE provide?

SCORE offers free counseling in face-to-face sessions by appointment (see Counseling) and in email responses to inquiries made on www.score.org . SCORE's experienced business experts provide general business advice on every aspect of business, like how to write a business plan, cash flow management, etc. Clients are matched with counselors with specific applicable experience whenever possible.

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Are business secrets safe with SCORE?

Yes. All SCORE counselors keep client information confidential. They sign and abide by the SCORE Code of Ethics.

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How many people has score helped?

Since 1964, SCORE has helped over 4.5 million entrepreneurs and small businesses. It provides about 360,000 business services a year.

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How can I volunteer?

See the Volunteer webpage or call 510-273-6611.

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Does SCORE have any disclaimers?

Disclaimer
The support given by SCORE to its various local chapters, whether in the form of funding or Web-hosting of local chapter information on this website, does not constitute an express or implied endorsement by SCORE of any of the opinions, products or services offered by such local chapters.

Cooperative Agreement—The Service Corps of Retired Executives (SCORE) Association is funded by the U.S. Small Business Administration (SBA) (Cooperative Agreement No. SBAHQ10-S0001). The support given by SBA to SCORE through such funding does not constitute an express or implied endorsement by SBA of any of the opinions, products or services described herein.   

SBA Disclaimer of Endorsement and Liability—Any reference obtained from the SCORE server to a specific commercial product, process or service does not constitute or imply an endorsement by SBA or the United States Government of the product, process, or service or its producer or provider. The views and opinions expressed in any referenced document do not necessarily state or reflect those of the SBA or the United States Government. 

Neither SBA nor the United States Government, nor any of their employees, make any warranty, express or implied, including warranties of merchantability and fitness for a particular purpose, or assume any legal liability for the accuracy, completeness, or usefulness of any information from this server or the links to other servers.
 
 “The material in this publication is based on work supported by the U.S. Small Business Administration under cooperative agreement SBAHQ10-S0001.  Any opinions, findings and conclusions or recommendations expressed in this publication are those of the author and do not necessarily reflect the views of the U.S. Small Business Administration.  SCORE services are provided without regard to race, color, national origin, gender, age and disability. Persons with disabilities may request reasonable accommodations with a two-week advance notice.”

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What is Score's Privacy Policy?

This privacy statement describes what we do with the information that we receive about you when you visit our Web site. The information that we receive about you depends on what you do when you visit our Web site.

If you visit our site to browse, or to read or download information (ALL VISITORS):
We automatically receive information about the computer that you are using, including IP address, browser software, operating system, and the name of the domain and host from which you access the Internet. We also record the date and time you access our site and the Internet address of the Web site from which you linked directly to our site. We use this information to send you a "cookie" when you visit our Web site. A cookie is a file that identifies you as a unique user. We use cookies to track the number of people visiting our Web site (www.eastbayscore.org).

If you request email counseling:
We receive your name, email address and zip code when you submit your request. We also receive any other personal information that you provide in the text of your email request.

We use your name and email address to respond to your request for business counseling. We use your zip code to identify the general area in which you live so that we can monitor the geographical scope and impact of our services and also so that we can provide counseling appropriate for your location. The SCORE counselor that receives your email request will have access to other personal information that you provide in the text of your email request. The SCORE counselor will keep this information confidential but may consult with other SCORE counselors about your situation in order to better serve you.

If you sign up for a SCORE email newsletter:
We receive your name, state, zip code, email address and various other general information that you might choose to provide about yourself or your business.

We use your name and email address to deliver the email newsletter, updates or announcements that you have requested (SCORE eNews, SCORE Expert Answers).

Although SCORE newsletters, updates or announcements may contain occasional links or references to various SCORE commercial partners, these links and references do not mean that we rent, sell or otherwise disseminate to commercial partners information that we receive about you.

You can be removed from a mailing list at any time by sending a message to info@eastbayscore.org with the word “unsubscribe” in the subject line.

If you submit a testimonial or success story:
We receive your name, place of business and email address as well as the information that you submit (your testimonial or success story).

At our discretion, we may display on our site your testimonial or success story, including personal information that you provide as part of your testimonial submission.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. In order to prevent unauthorized access to your information, we have instituted safeguards such as physical access restrictions, software defenses and written guidelines instructing volunteers on the confidentiality of your personal information. We have also implemented safeguards to notify us in the event of loss of Internet connectivity. Even with these safeguards in place, unauthorized access, loss of connectivity or hardware failure can still occur. For this reason, we cannot guarantee that our safeguards will be totally effective all of the time nor can we be responsible for lost or delayed requests, email, or content that may result from loss of connectivity or other technical failures.

Children’s Privacy

We are concerned about protecting children’s privacy. We do not anticipate that children will be visitors or users of our Web site, email counseling, or other services. We do not knowingly collect personal contact information, online or offline, from children under the age of 13 and will not do so when we learn or suspect that such information is being provided by a child even if the stated age is 13 or over.

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SBA - Small Business Administration