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Unreported Income – What Should a Business Buyer Do?

Friday, August 6th, 2010

One of the most difficult challenges when purchasing a small business is expressed by this prospective buyer of a liquor store for sale who is told by the seller that there is more money being made than shows up on the books.

Should the buyer accept that statement and go ahead with the purchase so he doesn’t miss out on a good opportunity? Or would he be smart to consider the seller untrustworthy and pursue other opportunities instead?

And this is a particularly difficult area for brokers who want to make sure the buyer gets as much pertinent information as possible, but don’t want to make any misrepresentations about the income of the business. And no broker wants to find himself or herself the defendant in a criminal suit, accused by the IRS of conspiring with a seller who is avoiding paying taxes.

The question asked in one of my FREE coaching sessions from a potential business buyer was, “I am looking at buying a local liquor store/market and the broker is telling me that it makes a lot more money than it shows on the books/tax returns. I assume there is a lot of unreported cash. I like this business and want to buy it but any ideas on how to prove this unaccounted income either before or during due diligence? Should I buy this business?”

I asked several leading California business brokers and resources what their thoughts were on this topic – they responded:

“How about self-auditing the business over a period of a couple of weeks? Be at the store and compare cash register “Z’s” or POS system reports to the complete “drawer” at the end of the day. If the seller is not willing to allow you to confirm total sales, then don’t buy this business.”

From Tom Barnett at Santa Rosa Realty

“Seeing is believing. Validating income is essential to the overall credibility of the business. As a broker, we understand that main street mom and pop business has their own creative ways of accounting. I suggest your offer be contingent on validation of income. Once the offer is accepted by the seller, you would then need to schedule time to “see for yourself” more like “show me the money”. Only then you could consider giving merit to sellers claims of revenue.”

From Randall Barondess at Troop Business Services/Commercial R.E.

“Unreported cash income is a very dangerous thing to make a business decision about.

Liquor stores are among the worst offenders at not recording all their sales. The question was asked if you should buy or pass on this business because of the unprovable sales? First, no business should be bought without due diligence. To believe what a seller tells you is like leaving your sheep with the wolf to guard. Sellers can prove almost anything they do if they really want to. The truth is they do not want to prove it, because it rarely matches what they are telling you. I had a buyer bring me a bag of liquor store receipts to do an audit. When I studied them I found that one register’s receipts were only for a 12-hour period and the other was for a 24-hour period. Some days were missing so we couldn’t reconstruct a sales report, because the seller didn’t want us to be able to do it.

If the seller cannot prove what he tells you then go on to another deal. If he can prove it, have an expert review his proof. An uneducated buyer and his money are soon parted. By the way due diligence is not just about auditing the income and expenses it is about everything related to and surrounding the business. Things like a discount liquor store opening up in 6 months down the street. Some government agency is ready to close the store down for criminal charges like evasion of sales or income tax. Little Red Riding Hood beware, the wolf is dressed in Grandma’s clothing and is planning on having you with his after closing drink of scotch”

From Willard Michlin – Due Diligence Consultant

“I’ll give you 2 good ideas to help verify the income of the business. Do them both. They should cross-verify sales.

First: Have the seller gather all of his purchase invoices for several months. I like to use summer and winter months as some locations sales will vary accordingly.

There is a direct correlation between purchases and sales. Most liquor stores overall mark when you calculate all products sold. I personally feel 30% is the right number to use for this purpose. Add up all the invoices and do the math. If he bought $10k of products his sales were very close to $13K.

Second: Do a physical observation. Whereby you stay in the store for a given period time and verify sales. You should be given access all opening hours to watch the seller ring the cash register. At the end of the day see the actual total income. Do this for 1 – 2 weeks. You need to at least complete a 1 week cycle. Multiply out the period of observation into a month and it should come close to the invoice calculation method above. Also during the observation period you should pay close attention to the suppliers bringing in merchandise. These should be the same suppliers you are seeing in adding up invoices. Pay attention to how many times a week each one show up. This should be consistent to what you see in the monthly invoices.”

From Lee Petsas at UBI Business Brokers

“Many businesses with cash sales where the cash is not reported are difficult to determine gross sales and therefore making it difficult to determine profitability. The only way to answer the question of how much the gross sales are for a business with a cash component is to conduct a 2 week audit by observing the business, by checking the purchases of product over a period of time, by checking utilities consumed (for coin laundries) or by auditing 2 week’s worth of recorded video of the business (if the video shows the cash register’s). The risk with observation is how do you decide which 2 weeks to observe, especially if the business has a seasonality component? The risk with checking purchases is that sometimes suppliers to those businesses play the same game–they sell product for cash with no paperwork. The risk with a video is whether or not it has been “manipulated”.

From Ron Hottes at Business Team/Southern California

“Buying a business based on unreported income is always risky. Liquor stores are a prime example. Should you buy it? Depends on your tolerance for risk both in terms of whether the sales are truly underreported and whether you can withstand a potential crackdown by the Sales Tax collectors. There are over 120 Liquor stores in California that have sustained significant fines and back taxes in 2008/2009. You might be the next one.”

From Patrick Marsch at First Choice

“It is customary for owners of liquor stores, convenience stores and other cash based businesses to claim revenue in excess of that which is reported on their tax returns when they choose to sell the business. After all, the higher the revenue, the more they believe they will get for the business. When it comes to claims of unreported cash, the seller generally has no way to substantiate it. Sure, you can look at register tapes; however, if the sale wasn’t rung up then it won’t show on the z-tapes. They may have a cash journal; however, you have no way of knowing if the log entries are real or if the entire journal was written in a few hours over a weekend.

If you are looking at purchasing this liquor store, ask questions of the owner not the broker. The broker doesn’t work there and can’t tell you what percentage of cash is or is not being declared. The broker is simply repeating what he/she has been told. Ask questions in person and watch the seller’s eyes and the seller’s body language. If you sense some truth in the story and you want to proceed, you will need an observation period before or as part of your due diligence. A day or two will not cut it. You will need to sit in the store and observe for two weeks to a month minimum.

Take notes and track daily income, checks, cash, credit cards, deposits, etc. Also track purchases, payroll, and other expenses and note if they were paid by cash, check, credit card, etc. If the seller or broker will not allow an observation period, walk away. It’s not only important to know how much cash is coming in – it’s equally or more important to know how much cash is going out. Are the employees being paid in cash or on the books? Are vendors and suppliers being paid cash?

As for whether or not you should buy the liquor store – you are the only one that can make that decision. Do your homework and depending on your comfort zone and your risk tolerance, make a decision you can live with.”

From Tawnya Gilreath at Business Sales and Acquisitions

About The Author:  Peter Siegel is a SCORE Counselor specializing in consulting those selling or buying a small business.  He is the Founder of BizBen.com – Businesses For Sale In California and has written three books on how to buy & sell small businesses. If you have questions about the buying or selling a business process please feel free to phone Peter Siegel at: 866-270-6278.

Janitorial Cleaning Business Buying Tips for Buying Janitorial Busiensses

Friday, August 6th, 2010

The English have a saying: “Where there’s muck, there’s money,” which can certainly be true for companies providing janitorial cleaning business services for commercial and/or residential clients. But before buying a janitorial business service for sale that seems profitable, it’s good to look into six aspects of the offering to make sure the business is sound.

1. Value is not in capital equipment. A seller emphasizing the amount of cleaning equipment that will be included in the sale, may be attempting to distract the prospective buyer from more important aspects of the business. It’s beneficial, when taking over a company like this, to get enough equipment–in good working order to conduct the business. But it’s important to remember that most capital assets in this kind of enterprise, with the exception of any vehicles, have a short life span and are easily replaceable.

Most commercial grade vacuum cleaners and power washers can be purchased for a few hundred dollars per item. And will be useful for a matter of months, rather than years. And carrying more equipment than is needed may be an indication that the firm has lost accounts and not replaced them with new customers.

2. Customer contracts also can be overrated. Written agreements with residential customers, even with commercial clients, may be reassuring to the prospective buyer of a janitorial cleaning business service. But keep in mind that such agreements can be broken or circumvented by customers who change their needs or decide they don’t like the service provider. While it’s a good sign that a company has contracts with its clients, the careful janitorial cleaning business buyer should be doubtful if a seller claims these documents mean that future business is “guaranteed.”

3. Customer distribution and loyalty: For some people buying a janitorial cleaning business service it’s appealing to know there’s a major customer contributing a big chunk of the firm’s income and, consequently, reducing the need for a lot of smaller accounts to keep track of and to bill for services. But most experienced business people don’t think it’s a good idea to have all, or even most, of your eggs in one basket. There are a lot of reasons a new owner could lose the major client, including a personal relationship between that customer and the seller–a loyalty that would not be enjoyed by the buyer.

When examining the customer list, it also is important to know how long each one has been serviced by the company. A two or three-year history with a retail or commercial client is ideal because it represents a long-standing relationship that’s likely to continue. The buyer is wise to ask a lot of questions about customers with the firm more than eight to ten years. Are principals of that firm ready to retire or move on? What’s the possibility of a management change with someone new in charge wanting to do things differently by using other vendors? And, of course, clients who’ve been with the firm only a few months can pose a risk because they may be among the many companies that constantly try different vendors, searching for the ideal match and the absolutely lowest price.

4. Employee longevity: It’s not uncommon for a person with a background in fast foods, now interested in buying a janitorial business service, to make the mistake of discounting the importance of long-term employees. Considerable training is involved in preparing cleaning crewmembers to work quickly, thoroughly and carefully. The seller of a company with high worker turnover may want buyers to believe that competent and reliable employees are easy to find and to train. But it’s not a good sign if at least half of the cleaning staff hasn’t been with the enterprise more than a year.

5. Review those receivables: While many janitorial firms are able to get customers in the habit of paying immediately after each service is completed, the buyer may find an interesting acquisition target that receives many payments later, after sending out invoices. That’s particularly the case with a company serving commercial accounts. The critical factor here is to examine the receivables ledgers to make sure most invoices are paid within 30 days of service.

If the company for sale is carrying customers any longer, the buyer will notice the receivables total exceeds the monthly revenue figure. And it’s likely that some of those debts are uncollectible. A large receivables sum may not be a problem with some service companies but it should raise the red flag of caution when reviewing a janitorial service for sale.

6. Financing available: With purchase money difficult to borrow in the current environment, the entrepreneur interested in buying a janitorial service should be encouraged by an offering that includes seller financing. Not only does this feature make the purchase easier, it demonstrates the seller’s faith in the company’s continued success.

A bonus for buyers of either starting a janitorial business or buying a janitorial cleaning business company, or any business opportunity for sale, is pre-approval for an SBA-backed loan to assist in the purchase. Considering that many small business lenders are reluctant to help buyers and sellers complete their transactions, a small or mid-sized business offering that includes a commitment for bank assistance is a particularly appealing opportunity.

For an entrepreneur interested in acquiring his or her own enterprise, buying a janitorial business for sale can be a smart move. It’s important, however, to consider these six factors when reviewing potential business opportunities in this industry.

Looking to buy a janitorial business? See the entire list of California janitorial service businesses for sale in the marketplace at this time.

About The Author:  Peter Siegel, MBA is a California SCORE Counselor specializing in consulting those selling or buying California small businesses.  He is the Founder of BizBen.com – Businesses For Sale In California – an active network of business buyers, small business owners, advisors, business brokers, and agents in the California marketplace.  If you have questions about buying or selling a California small business or would like to join the BizBen.com Network please phone Peter direct at: 866-270-6278.

Cash flow is the lifeblood of any business

Monday, July 19th, 2010

Understanding how money moves in and out of your company will help you measure the amount of cash you have on hand and prepare you for any surpluses or shortages down the road.

Projecting your cash flow is a bit like preparing your budget and balancing your checkbook at the same time. You’ll begin with a starting point—say, the first of the year—and then you’ll outline your anticipated income and expenditures for the next several months or year. Be careful about assuming too much—and don’t forget to factor in everything from insurance payments to raises in employees’ salaries.

Cash flow projections should be updated on a regular basis with the most accurate numbers. For instance, a customer who’s been reliable in the past might suddenly flake on paying. Or a vendor might decide to raise prices or tack on extra fees. Plugging in that new data will help you predict any cash crunches that might arise as a result.

Let’s take a closer look at why a cash crunch might occur in the first place. Not all are predictable, of course. When the economy hit the skids in 2008, many business owners found themselves suddenly worrying about making payroll or paying bills. Aside from the economy, here are other reasons why cash crunches happen:

 A big customer falls behind in payments
 A normally busy season is unexpectedly slow
 Manufacturing, shipping or other business costs rise
 Inventory is mismanaged
 Expansion into new space or territory is overly expensive or poorly timed

Because it’s tough to predict the circumstances your business will find itself in weeks or months down the road, it’s always smart to have a cash cushion. The next best thing is to have a line of credit to cover short-term cash shortages, which might happen if there’s a lag time in accounts receivables coming in.

If your company has forecast or found itself in an unexpected cash crunch, there are some ways to fix this cash emergency:
Get out there and sell. Jump-start cash flow by finding new customers or tending to existing ones. Even if your gut is wrenching, it’s critical to make sales calls. Keep in mind that your competitors may be waiting to steal your business—especially if word has gotten out that you’re in a bind.
Step up collection efforts. Analyze your receivables. Do your customers owe you money? If so, then it’s time to get aggressive about collecting debts. (For more on that, read related article, “Business Owners Find Creative Ways to Collect the Bills.”) You might also consider giving some customers discounts for early payment.
Review your line of credit. See if there is room to borrow, or ask your banker to increase the ceiling if you need more money to cover the deficit. While the credit crunch still lingers, the situation is not as dire as in 2009.
Ask vendors/suppliers for a favor. The people who supply your merchandise, equipment or other products or services don’t want to lose your business. Especially if you’ve been a good customer, your suppliers might extend repayment terms or issue a line of credit. If you haven’t already built a relationship with a vendor, check with industry groups, trade associations or even owners of similar businesses to see which vendors offer financing. Make sure to check a vendor’s credentials before signing up—and shop around to get the most favorable terms.
Cut costs. Downsize to a smaller space, or consider moving back home (to your garage or spare bedroom). Sell off excess furniture or office equipment. Trim principals’ salaries. Conduct layoffs, as unpleasant as that may be, if it means keeping the business alive.

Free service from Mint.com Helps Savers Set Up Budget Objectives and Stick to Them

Thursday, July 1st, 2010

Now Mint.com, a website that already offers user-friendly options for studying how one’s money is spent, has introduced an easy way to set budget objectives, link them to accounts and learn specific steps on how to reach those goals. The goals can even be personalized with digital photos, like an image of the car you’re saving up to buy. And this service is FREE!

The Goals feature uses pop-up windows where users can quickly input data, like annual salary, to get estimates on how much they can afford to spend on things like a vacation, as well as how much they need to save for that vacation. Monthly savings estimates can be set to aggressive savings plans or conservative ones with just a mouse click.

Finances in One Place
Mint.com has been around for almost three years and is used by millions of people. Its proprietary algorithms encrypt data so people will feel confident enough to input their usernames and passwords for their online financial accounts, allowing them to see all of their financial activity in one place. These accounts include those tied to credit cards, banks, retirement savings and others. Mint is known for displaying colorful visuals like pie charts and graphs, so it’s easy for people to see where they’re spending their money or how it’s being invested.
Mint Goals is a new tab on the Mint.com site, and clicking on it directs users to a group of eight popular goals and one that can be customized (more will be added over time). The preset list includes goals to get out of debt, buy a home, buy a car, save for college, take a trip or save for retirement. A digital checklist in each goal called “Next Steps” gives people serious, doable tasks to complete, so they can actually make progress toward a goal in ways other than just putting money aside. This instant gratification saved me from doing a lot of calculating.

The Best Account
When you set up a goal for the first time, Mint suggests what type of account would work best for saving toward it. Examples include a 529 savings plan for people who are saving to put their kids through college or a Roth IRA for retirement savings. Mint will also tell you the provider with the best interest rate.
Each goal includes the overall amount of money intended to be saved, today’s balance, planned and projected dates for reaching the goal and how much has been saved this month (like $200 of $750). You’ll like looking at Mint’s colorful thermometers, which quickly showed how you was progressing in a particular goal.

Ads With Context
The Goals feature comes with contextual ads, which help it remain free. One checklist item suggests opening a high-yield savings account and also offers links to the Discover and American Express websites, which offer the accounts. If you’ve started a Mint Goal to save for a trip to Iceland, travel insurance is suggested, along with Web links to sites that sell trip insurance.
While these links might allow people to get started right away on a particular task, they also beg the question of whether these are the best options for users—or just the biggest advertisers on Mint. Goals can be linked to several of your accounts on Mint so they’re updated with real-time data. A long-term retirement goal can link to a 401(k), brokerage account and retirement account. If the stock market takes a dive and money is lost in an account, that loss is automatically reflected in the overall goal’s balance. If you tie a savings account to a goal to save for a house, every dollar added to that account (on the bank’s end) is automatically reflected in the goal.
Mint already gave people a visually engaging way to know more about what their money is doing, but Mint Goals give people a real reason to come back to the site more often.

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